Delivery timelines
Estimated timelines begin after payment, product specification and artwork approval. Large quantities, custom production, holidays and multi-location delivery may require additional time.
SHIPPING, CANCELLATION & RETURNS
Order, delivery and return guidance.
Because many corporate gifts are branded or made to order, the conditions below should be reviewed before confirmation.
Last updated: 26 August 2026Shipping
Delivery charges and serviceability are confirmed in the quotation. Customers should provide complete addresses, contact numbers and any site-entry requirements.
Cancellation
Cancellation requests are reviewed case by case. Costs already incurred for sourcing, artwork, samples, branding, production or logistics may be non-refundable.
Returns and damage
Customized or branded goods cannot normally be returned unless they are damaged, defective or materially different from the approved specification. Report visible damage or shortages within 48 hours of delivery with photographs and order details.
Resolution
Approved claims may be resolved by replacement, repair, credit or refund, depending on the product and circumstances. Contact corporate@rethikaenterprises.com for assistance.